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Services

We provide the following virtual services:

Individual Therapy

Couples/Family Therapy

Group Therapy

Peer Groups

Adult Gender Affirming Letters

Locations

We offer virtual sessions, online through a secure, HIPAA-compliant web page.

This service is available to all Texas residents.

In-person sessions can be available only upon specific request at one of our two physical addresses:

North Austin: 314 Highland Mall Blvd, Suite 301 Austin, TX 78752

South Austin: 2800 S. IH 35 Frontage Rd. Suite #215, Austin, TX 78744

Our Experts

Our therapists are all highly-educated, have engaged in rigorous supervision and achieve their highest levels of licensure. The process to becoming a fully licensed therapist is an investment of at least 4-5 years and our therapists do not stop their education and training there.

Our therapists complete training and certifications on the most sought after and innovative therapy techniques, and stay up to date on relevant issues and trends to be ready to help their clients through the most challenging situations.

Therapist: Fully Licensed Social Workers and Professional Counselors (LCSW and LPC)

Master’s Degree and supervised graduate student internship.

Completed at least two years of supervised experience post-graduation to move from a master’s level license to full clinical licensure.

Associate Therapist: Master’s Level Licensed Social Workers and Professional Counselors (LMSW and LPC-A)

Masters Degree and supervised graduate student internship

Graduate Student Intern

Graduate student in the final semester of their master’s program and supervised graduate student internship.

To learn more about each of our therapists, please visit our Team page.

Our Expertise

LGBTQIA+ and Coming Out Issues

Concerns about Living with HIV

Abuse/Trauma Issues

Depression and Anxiety

We provide therapy in all languages.

Interpreters qualified in mental health translation in all languages. Please let us know if you need translator services, and we will be happy to facilitate this for you! Click the Language Dropdown button at the top navigation to switch this website to Spanish.

Intérpretes cualificados en traducción de salud mental en todos los idiomas. Por favor, háganos saber si necesita servicios de traducción, y estaremos encantados de facilitarle este servicio! Haga clic en el botón desplegable Idioma en la barra de navegación superior para cambiar este sitio web a español.

Self-Pay Rates

(60 minutes)
$180
(60 minutes)
$180
(60-90 minutes)
$90

Insurance

We have a limited number of providers who are in network with and can bill to insurances.

Certain Waterloo therapists are in network with the following insurances: Blue Cross Blue Shield, Magellan, Aetna, Cigna, and Medicaid and Medicare. Waterloo plans to be in-network with Humana, Optum/United Healthcare, Superior/Ambetter and Tricare.

You may have a longer wait to see a therapist with your insurance. You may choose to see one of our other therapists at our self-pay rates.

Limited Sliding Scale Discount Program

Available for clients who do not have insurance, whose insurance does not have mental health benefits, or are choosing to see a therapist that is not covered by their insurance.

The Sliding Scare Discount Program includes potential discounts between 42% and 98% of our full self-pay fee.

Eligibility for a Sliding Scale Discount Program opening is based on a sliding scale as determined by household income and the number of people in the household.

Click here to view our Limited Sliding Scale Discount Program.

Ryan White Grant Program

You are eligible for Ryan White grant assistance if you are HIV positive and have no health insurance (or health insurance with no mental health benefits).

The Ryan White Grant Assistance Program includes potential discounts between 58% and 100% of our full self-pay fee.

Clients served with Ryan White funds will have their sliding scale fee determined using household income and the number of people in the household.

Click here to view our Limited Sliding Scale Discount Program.

There is no wait for clients who are eligible for Ryan White assisted services.

Crime Victims’ Compensation (CVC) Program

We work with the Crime Victims’ Compensation Program, which may cover your therapy costs if you are eligible for this service. Click here for more information.

“The Crime Victims’ Compensation (CVC) Program helps crime victims and their immediate families with the financial costs of crime. CVC covers crime-related costs such as counseling, medical treatment, funerals, and loss of income not paid by other sources.” (from the CVC website)

how do I start? video with Vylette Ward & Heath Collins, CLSW-S

Waterloo notifies all clients of their responsibility to pay the agreed upon amount for the services the client receives to the best of their ability.

All self-pay services are provided an up front Good Faith estimate as required by the No Surprises Act.

We do our best to verify insurance benefits, but understanding the insurance company may complete a claim with a different client responsibility amount than we were originally able to verify, insurance costs are ultimately the client’s responsibility and differences may be due to the client.